Privacy Policy
At delanorivexqua, we're committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and safeguard your data when you use our zero-based budgeting platform.
Information We Collect
We collect information that you provide directly to us, such as when you create an account, set up your budget categories, or contact our support team. This includes your name, email address, and financial data that you choose to input into our budgeting tools.
How We Use Your Information
Your information helps us provide and improve our budgeting services. We use your data to personalise your experience, track your financial goals, and provide insights about your spending patterns. We also use this information to communicate with you about your account and send important updates about our services.
Service Provision
We process your financial data to generate budget reports, track your spending against categories, and provide recommendations for achieving your financial goals. This processing occurs on secure servers located in Australia and is essential for delivering our core budgeting functionality.
Communication and Support
We may contact you via email regarding account updates, new features that might benefit your budgeting approach, or in response to support requests. You can opt out of promotional communications at any time through your account settings.
Data Protection and Security
We implement comprehensive security measures to protect your personal and financial information. Our systems use bank-level encryption, secure data transmission protocols, and regular security audits to ensure your information remains safe.
Australian Privacy Principles Compliance
delanorivexqua operates in accordance with the Australian Privacy Principles under the Privacy Act 1988. We ensure that all personal information is handled lawfully, fairly, and in a way that's reasonable in the circumstances.
Your Rights Under Australian Law
Under Australian privacy legislation, you have specific rights regarding your personal information. These rights are designed to give you control over your data and ensure transparency in how we handle it.
Access Your Information
You can request access to the personal information we hold about you. We'll provide this information within 30 days of your request, subject to any legal restrictions.
Correct Your Data
If you believe any information we hold is inaccurate or outdated, you can request corrections. We'll update your records promptly and notify any third parties if necessary.
Delete Your Account
You can request deletion of your account and associated data. We'll remove your information within 90 days, except where we're required to retain records for legal compliance.
Data Portability
You can request a copy of your budgeting data in a portable format, allowing you to transfer your information to another service if desired.
Data Sharing and Third Parties
We don't sell your personal information to anyone. We may share limited data with trusted service providers who help us operate our platform, such as cloud hosting services and payment processors. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.
Required Disclosures
In rare circumstances, we may be required to disclose information to comply with legal obligations, court orders, or to protect the safety and security of our users. We'll notify you of such disclosures unless prohibited by law.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Financial data is typically retained for seven years in accordance with Australian tax and business record requirements. Account information is deleted within 90 days of account closure, unless you request immediate deletion.
Cookies and Tracking
Our website uses cookies to improve your experience and help us understand how you use our platform. These small files help us remember your preferences, keep you logged in, and analyse usage patterns to improve our services. You can manage cookie preferences through your browser settings.
International Data Transfers
Your data is primarily stored and processed within Australia. If we need to transfer information overseas for service provision or support purposes, we ensure appropriate safeguards are in place to protect your privacy rights equivalent to Australian standards.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or through prominent notices on our platform. Continued use of our services after policy updates indicates acceptance of the revised terms.
Privacy Contact Information
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us using the information below.
Complaints Process
If you're not satisfied with how we've handled your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
This privacy policy was last updated on March 15, 2025, and is effective immediately.